CONNECT your PEOPLE with the Customer in an INTIMATE WAY!
Turn Behaviours into a Humanising Touch with the Customer!

FOR WHOM ARE THESE SOLUTIONS

  • CEOs
  • Heads of Commercial Departments, Heads of Sales, Heads of Marketing
  • CHROs
  • Heads of HR
  • Sale Directors, Commercial Directors, Marketing Directors

Our Solution Framework is specially fitted for the needs and roles of senior executives who seek excellence & best practice in sales, marketing, retail and customer care. This entails CEOs, Heads of Commercial, Heads of Sales, Heads of Marketing, CHROs and Heads of HR, and more.

PROBLEMS ADDRESSED

This suite of solutions addresses the client-organisation relationship with the aim of amplifying the connection between the two parties, based on value.

Our customisable solutions are tailored to fi¬t business-to-consumer and business-to-business relationships, plus the core marketing efforts of the organisation.

The ability to connect with customers is of paramount importance to organisations. This is often what differentiates great organisations and great brands from plain, mediocre ones.

 

PROBLEMS ADDRESSED

This suite of solutions addresses the client-organisation relationship with the aim of amplifying the connection between the two parties, based on value.

Our customisable solutions are tailored to fi¬t business-to-consumer and business-to-business relationships, plus the core marketing efforts of the organisation.

The ability to connect with customers is of paramount importance to organisations. This is often what differentiates great organisations and great brands from plain, mediocre ones.

 

VALUE CONNECT?

The ‘Value Connection’ occurs between the buyer and the seller and is based upon the crucial concept of value – something which we all perceive differently.

It is critical for an organisation to be able to select the right value for each customer at the right time, and deliver it consistently across all customer-interfacing functions, with an important degree of personalisation, care and attention.

 

MARKET SEGMENTATION
& ATTRACTIVENESS

The journey of commercial excellence starts with the identification of the right market that your company will serve at the right time.
It is critical to identify the ‘next big thing’ that will enable your organisation to CONNECT with Customers.

We utilise Market Segmentation and Attractiveness to target the optimal range of clients that will enable effective profit maximisation.

 

MARKET SEGMENTATION
& ATTRACTIVENESS

The journey of commercial excellence starts with the identification of the right market that your company will serve at the right time.
It is critical to identify the ‘next big thing’ that will enable your organisation to CONNECT with Customers.

We utilise Market Segmentation and Attractiveness to target the optimal range of clients that will enable effective profit maximisation.

 

THE VALUE MAP

The second step entails the measurement of Customer Perception.
It is critical to establish how your clients perceive your organisation, the brand image and all the public-facing organisational activities.

We employ the Value Map approach for the most comprehensive results.

 

 
 

CUSTOMER INTERFACING FUNCTIONS

 

Apply the Value-Approach on the Behaviours of the Customer Interfacing Functions & Enhance CUSTOMER CONNECTIVITY!

 

VALUE CONNECT APPROACH

 

Our Value Connect approach enables organisations to build Customer Intimacy, and enhance Commercial Excellence according to their business type. It applies to business- to-consumer, business-to-business relationships, and also on the core marketing efforts of the organisation.

 

TESTIMONIALS

  • It was an excellent experience dealing with all the people in TTM as they are very professional and know exactly how to translate our needs into real actions during the training sessions.  Excellence starts from the first contact to prepare the project till the last minute our Field Force leaves the meeting room.  They are differentiated by: The professional people and the excellent organization and follow up. The trainer who delivers (Magdi Ismail) is of real value for the training and the people. All the concepts are up to date and realistic and easily applied in the field. What you offer is always different to any other provider in the market.
    Senior Trainer
  • TTM associates are highly professional and took the time to develop the right tools to support an appropriate diagnostic, prior to developing the training content. The team took the time to contact the stakeholders within the organisation to ensure they understood the challenges we were trying to address. The training was highly experiential with case studies, activities and games that all were focused towards bringing in awareness and learning. This ensured a high level of engagement during the training. TTM have solid business know how with a clear understanding of the main challenges faced in today's markets. Dedicated resources to support through the whole process, and a solid network with a variety of trainers to ensure they match the right trainer to the business need.
    Gabriella Planojevic
    Talent, L&D and OD Manager
  • We are partners with TTM for more than 10 years. In any learning project we work with them we always receive a great experience starting from our initial discussion meeting, to the post learning following up. This include the program management, content design & delivery. “Can do attitude, flexibility, trainers/instructors quality” - this is what differentiates TTM from others providers. When I have a training delivered by TTM I am fully confident that it will be a high quality program.  So if you want to take your training programs to another level, I recommend TTM.
    Rania Salah
    Head of Talent & People Capabilities
  • In the work with TTM I felt supported to achieve a great outcome for my business. The professionalism Magdi and the team demonstrated allowed me to focus on the transformation activities without being dragged into the minutiae. The 'safe hands' of TTM brought thoroughness, excellence and a pragmatic approach which was appealing and quickly added value into our operation. I recognise things change and there is a balance to be struck between scope-creep and flexibly responding to emerging needs, in partnering with us, TTM were able to challenge our thinking to ensure we focused on the important elements
    Julie Muhs
    International Assignee Vodafone Egypt
  • TTM Associates takes the business opportunities seriously and flexibly enough to customize the program in-line with the client's needs. Especially during our work with TTM Associates, in some case, I was very sure that the TTM Associates management compromised some other business opportunities to serve our needs better. The reason why I would recommend TTM Associates to other organisations is because they are close to business, understand the customer needs and do their homework; acts smart and owns the project, program. Because of the professional, open, assertive and friendly approach.
    Kutay Kavukcu
    Human Resources Director
  • I would like to thank you for the good work done with us starting from 2007, since then I can say that we have no failed or unsatisfactory projects. TTM team have proven their market understanding and their professionalism in delivering marketing and sales training supported by the good simulation modules you are using. Mini MBA was one of the remarkable jobs done as well as the last sales and marketing fundamental training given to all high potential representatives using the new delivery technique using no slides, this technique was very well appreciated by the whole team and kept them busy in doing the work for the whole training period.
    Ayman Gamal
    Marketing and Business Excellence Director
  • TTM Associates not only have understood our requirements, but they came with a 3-step project under the theme "Value-Based Selling". The 3 day workshop was relevant, interesting, teaching, sharing and rewarding, thanks to TTM Associates' very skilled facilitators / trainers. What really differentiates the delivery is TTM Associates' unique method of "no slides" principle, which pulls every individual into the workshop. The deliverables were cleverly customized for each country we operate in. The preparations and follow-ups prior to and after the trainings were flawless. Overall, we have received very positive evaluations from the attendees. The stakeholders were satisfied over a job very well done. I highly recommend TTM Associates.
    Tugrul Berge
    Training & Development Director
  • As you know we have worked on a number of courses for GSK, the latter was the train the trainer with the focus on Hermann whole brain thinking concept. I must say the quality of the course and delivery was first class, it most certainly helped my team to have the right focus, some of whom were new at the time, in their positions.
    Fayzan Shah
    Commercial Excellence Director Locations: Commercial Excellence, Health Care
 
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