Business To Business – Section 2
Solutions to Enhance Assertiveness and Communication Skills for the B.2.B. Sector
In the information age, we have to send, receive, and process huge numbers of messages every day. But assertive communication is about more than just exchanging information; it’s also about understanding the emotion behind the information.
Assertive communication deepens your connections to others and improve teamwork, decision-making, and problem solving. It enables you to communicate even negative or difficult messages without creating conflict or destroying trust.
Assertive communication combines a set of skills including nonverbal communication, attentive listening, the ability to manage stress in the moment, and the capacity to recognize and understand your client’s emotions and therefore communicating effectively.