Value Connect – Business To Consumer
Customer service value connection is based on personalised relationships with your clients.
It exists to meet the needs of your customers in a professional, ethical and courteous manner; by listening empathetically and respectfully to what customers have to say and responding to customer enquiries promptly and efficiently, providing relevant and timely feedback while acting with integrity and honesty
Creating a useful value connection needs to be done in the language of the customer and it needs to be unique and clearly communicated.
And remember…”your most unhappy customers are your greatest source of learning”. ~ Bill Gates.
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