Business To Consumer – Section 4

Solutions to Grow the Leadership Potential of the B.2.C. Executives


b2c_section4Too often, people are promoted into leadership roles because of their technical expertise and/or tenure with the organization. What’s often overlooked is whether the individual has the ability/talent to lead. Leading is about building and maintaining relationships.

Quality customer service is relied upon to attract and retain customers. Giving employees the tools to provide the highest quality service possible is the goal of any customer service department.

Starting with smart recruiting, providing structured feedback and developing employee empowerment, can all improve customer service leadership qualities.

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