The Cultural Entropy score reveals the degree of dysfunction (friction and frustration) in an organisation that is generated by the self-serving, fear-based actions of the leaders. As the Cultural Entropy score increases, the level of trust and internal cohesion decreases. It is the amount of energy in a group that is consumed in unproductive work. Culture Entropy is a measure of the conflict, friction, and frustration that exists within a group. It is the percentage of all the potentially limiting values that were chosen by the survey participants.